MSK Digisoft
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Refund Policy

 

Refund Policy

Effective Date: August 4, 2026

At MSK DIGISOFT, customer satisfaction is important to us. This Refund Policy outlines the terms applicable to purchases of our AI-powered software, white-label SaaS solutions, and digital services. By purchasing our products or services, you agree to this policy.

1. Subscription Plans

Our software is offered on monthly, yearly, and custom subscription plans.

  • Subscription fees are billed in advance.
  • Access to the service begins once payment is successfully processed.
  • Customers are responsible for renewing or canceling their subscriptions before the next billing cycle.

2. Refund Eligibility

You may be eligible for a refund if:

  • You were charged multiple times for the same subscription due to a billing error.
  • You were incorrectly billed because of a technical issue caused by MSK DIGISOFT.
  • A payment was processed after you canceled your subscription before the renewal date.

Approved refunds will be processed to the original payment method.

3. Non-Refundable Services

Unless required by applicable law, the following are non-refundable:

  • Monthly subscription fees after service activation.
  • Annual subscription fees after the service has been activated.
  • White-label SaaS setup and onboarding fees.
  • Custom development or software customization services.
  • Website design and development services.
  • Digital marketing services.
  • Domain registration and renewal fees.
  • Web hosting charges.
  • SSL certificate fees.
  • Third-party software or API charges.
  • Training, consultation, and implementation services.
  • One-time setup or installation fees.

4. Subscription Cancellation

You may cancel your subscription at any time.

  • Your subscription will remain active until the end of the current billing period.
  • No partial or prorated refunds will be provided for unused subscription periods unless required by applicable law.
  • Canceling your subscription stops future renewals but does not automatically entitle you to a refund for the current billing cycle.

5. Free Trial

If a free trial is offered:

  • No charges will apply during the trial period unless otherwise stated.
  • After the trial ends, your subscription may begin according to the plan you selected.
  • You can cancel before the trial ends to avoid future charges, where applicable.

6. Failed or Duplicate Payments

If you believe you were charged incorrectly due to a technical or billing error, please contact our support team within 7 days of the transaction.

After verification, eligible duplicate or incorrect payments will be refunded.

7. Refund Processing Time

If a refund is approved:

  • Refunds are generally processed within 7–14 business days.
  • The time for the funds to appear in your account depends on your payment provider or financial institution.

8. Chargebacks

If you initiate a chargeback without first contacting our support team:

  • Your account may be temporarily suspended while the matter is reviewed.
  • We encourage customers to contact us first so we can help resolve billing concerns promptly.

9. Contact Us

If you have questions regarding this Refund Policy or would like to request a review of your refund eligibility, please contact us.

MSK DIGISOFT

Tagline: Crafting Success in Digital Era

Email: info@mskdigisoft.com 

Phone: +91-8977417255 

Website: https://mskdigitalhub.com 

Important Note

This template is intended as a general refund policy for a SaaS business. Before publishing it, consider having it reviewed by a legal professional to ensure it complies with the consumer protection and e-commerce laws applicable to your business and the regions where you operate.